[Important Notice] Voluntary Recall and Refund for the “FUGLEN Original Aroma Mug”

August 4, 2026
Fuglen Roastery Co., Ltd.
FUGLEN COFFEE ROASTERS

Thank you for your continued support of FUGLEN COFFEE ROASTERS.

We have discovered that a significant number of the “FUGLEN Original Aroma Mugs,” which went on sale on August 1, 2026, do not meet our quality standards.

Accordingly, we have suspended sales of the product and will recall the product and issue a full refund to all customers who purchased it.

We sincerely apologize for the considerable inconvenience and concern this may cause our customers.

Details

1. Product Subject to Recall

Product name: FUGLEN Original Aroma Mug
Sales period: August 1–3, 2026
Sales locations: All FUGLEN locations and the FUGLEN COFFEE ROASTERS Online Store

All units sold during the above period are subject to this recall.
This applies to products purchased either in-store or through our online store.

2. Confirmed Defects

Scratches or stains on the surface of the mug, misaligned printing, and other defects

3. Refund Process

We will issue a full refund of the purchase price. We will also cover the cost of returning the product.

As there is currently no confirmed date for the product to be offered for sale again, we will provide a refund rather than a replacement with the same product.

After you contact us, we will send you individual instructions regarding the return address and refund process.

4. How to Contact Us

Please contact us through our inquiry form.
If you received an email regarding this recall, you may also contact us by replying directly to that email.

Inquiry form: https://fugcoffee.live/pages/hello

When contacting us, please confirm that you are able to return the product and provide the following information:

● Your name

● The information required to verify your purchase (this varies depending on where the product was purchased)

For purchases made through the online store:
　Your order number beginning with “#”
For purchases made at a FUGLEN location:
　Your receipt (if you no longer have the receipt, please provide the store name and the date and time of purchase)

Important Notes

● We apologize for the inconvenience, but please contact us through the inquiry form before returning the product. We will provide each customer with individual instructions regarding the return address and refund process.

● We need to verify your purchase before issuing a refund. Please provide your order number or receipt information when contacting us.

● Please note that our store staff are unable to verify individual purchase details. If you bring the product to a store without contacting us in advance or contact a store directly, we will be unable to issue a refund or provide the necessary instructions at that time. Thank you for your understanding.

● We may be unable to issue a refund if we cannot verify your purchase.

5. Measures Going Forward

We take this matter very seriously. We will review our quality-control standards for incoming products and our inspection procedures with the manufacturer, and will take steps to prevent a recurrence.

The product will not be offered for sale again until the cause has been investigated and all necessary quality checks have been completed. No date has currently been set for sales to resume.

Once again, we sincerely apologize for the considerable inconvenience and concern caused to our customers.

End